Cancellation & Returns

Order Cancellation

You can cancel your order before it is dispatched. To cancel:

• Go to My Account → My Orders
• Select the order you wish to cancel
• Click "Cancel Order" and provide a reason

Once an order is dispatched, it cannot be cancelled. You may initiate a return after delivery.

Return Policy

We offer a 7-day return window from the date of delivery for eligible products.

Eligible for Return:

• Product received in damaged or defective condition
• Wrong product delivered
• Product not as described on the website

Not Eligible for Return:

• Products with physical damage caused after delivery
• Products without original packaging or accessories
• Products that have been used or installed
• Items marked as "Non-Returnable" on the product page

How to Initiate a Return

1. Contact us via WhatsApp or email within 7 days of delivery
2. Share your order ID and photos/video of the issue
3. Our team will review and approve the return within 24–48 hours
4. Pack the product securely in its original packaging
5. Our courier partner will pick up the product from your address

Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Shipping charges are non-refundable unless the return is due to our error.

Exchange Policy

We currently do not offer direct exchanges. If you need a different product, please return the original item and place a new order.